Symantec Connect Case Study

Symantec Connect is an enterprise class, community-driven, social business support and information portal for Symantec products, offering users of Symantec’s deep catalog of applications and services a platform to interact with one another and Symantec employees through rich web-based tools. Connect enables the rapid publishing of information about the day-to-day use of Symantec products through key community-centric features which facilitate the customer’s ability to:

• Ask the community for help with issues and flag solutions when they are posted for easy discovery in the forums
• Suggest and vote on product enhancements
• Publish helper applications and scripts as community downloads
• Publish user-submitted screencast videos for enhanced knowledge sharing
• Build online/offline product centric user groups with events, private content publishing and messaging in the groups
• Keep up with content on a variety of topics within the IT and security-related fields through articles and blog entries
• Enjoy a highly qualified community experience enabled by a suite of Symantec employee moderation, organization, and publishing controls.

All of these features also empower Symantec employees to quickly publish official versions of forum discussions, blog entries, articles, events, downloads, and videos while moderating and vetting content, helping steer the community in the right direction.

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